Policy Statements & Reports
Key Policy Statements
Environmental Policy Statement - Globetrotters is committed to responsible operations that protect and enhance the environment. Our approach ensures effective environmental management across all business activities. Read our Environmental Statements.
Health & Safety Policy Statement -We prioritise the health, safety, and welfare of employees and those affected by our operations. Read our Health & Safety Policy Statement
Modern Slavery & Human Trafficking Statement - We actively mitigate risks of modern slavery and human trafficking within our operations and supply chain. Read our Modern Slavery & Human Trafficking Statement
Sustainability Statement - Our sustainability commitment focuses on environmental responsibility, staff well-being, and long-term economic success. Read our Sustainability Statement
Data Protection Policy - Globetrotters handles personal data in compliance with GDPR to meet legal and organisational obligations. Read our Data Protection Policy.
Data Protection Privacy Notice – Customers - This notice applies to personal data held by Globetrotters and outlines what information we collect, how we use and protect it, and who we share it with. Read More.
Reports
Group Tax Strategy - Our tax strategy supports economic growth and ensures responsible business
sustainability.
2024 Report.
Gender Pay Gap Reports - In compliance with the UK Equality Act, we publish annual Gender Pay Gap reports.
ENVIRONMENTAL POLICY STATEMENT – MARCH 2025
Globetrotters is one of the UK’s leading providers in complete supply chain management, warehousing, and freight logistics solutions.
This Environmental Policy Statement is set to influence the activities of the business and all people connected with the business. Through the operation of this Policy Statement, an environmentally strong and sustainable business will be maintained and improved. Environmental aspects of the business have equal priority and importance to other business processes and are controlled within the management systems of the Group companies.
Globetrotters commits to:
- Compliance with all applicable Environmental legislation and any other requirements it deems appropriate
- Continually reviewing the environmental impact of the Group’s activities
- Prevent pollution and protecting the environment as far as reasonably practicable
- Address the needs of its stakeholders
- Provide individuals with a level of training to enable them to operate effectively and in an environmentally considered way
- Reduce waste to landfill by 5% compared to 2024 (tCo2 to landfill), maintaining 9 sites reporting Zero to Landfill and improve the overall efficient use of natural resources.
The Board are accountable for the effectiveness of the Group Environmental Management System and ensuring that this Policy Statement and the objectives contained are compatible with the strategic direction of the Group further demonstrating our commitment to adhere to the requirements set out in ISO14001:2015.
The Board will commit the resources including training, so everyone connected to the business understands their Duty of Care towards the environment. Every employee must understand and work with an environmental responsibility and through these principles help to reduce the environmental impact of our business.
Objectives and Management Action Plans are set and reviewed in light of strategy, the competitive environment and the requirements of our stakeholders.
A management structure distributing responsibility and authority over the different aspects of the business to named individuals has been established.
HEALTH AND SAFETY POLICY STATEMENT – MARCH 2025
The Health and Safety at Work Act 1974 imposes a statutory duty on employers to ensure, insofar as is reasonably practicable, the health, safety and welfare of their employees whilst at work. This duty also extends to others who may be affected by the activities of Globetrotters.
The Aims and Commitments; Globetrotters will:
- Provide a safe and healthy working environment and will not compromise the health and safety of any individual
- Provide the necessary training and resources to all its staff to allow for the safe performance of day to day operations
- Comply, as far as reasonably practicable, with relevant health and safety legislation and other requirements
- Strive to identify opportunities for continually improving its health, safety and welfare performance and standards
Globetrotters believes that having effective safety management requires the involvement of staff at all levels.
In order to meet these Aims and Commitments Globetrotters will:
- Develop, implement and monitor health and safety policies and procedures appropriate to its current and emerging business activities
- Identify annual H&S improvement targets based on the previous year’s safety performance
- Actively support and champion the “DO IT SAFELY” health and safety programme
- Identify the hazards and risks associated with its activities and implement appropriate control measures
- Establish channels of communication that encourage staff to openly contribute to continually improving health and safety performance
- Provide appropriate resources to ensure that this policy statement is implemented and maintained
- Provide sufficient information, advice, training and supervision to ensure people under the control of Globetrotters are fully aware of their individual responsibilities
All staff, regardless of their position, have a duty to co-operate in the delivery of this Policy by:
- Taking reasonable care for their own health and safety and that of others who may be affected by their actions
- Co-operating with Globetrotters in maintaining high standards of health and safety and supporting the “DO IT SAFELY” programme
- Maintaining their place of work and equipment in a clean, tidy and safe condition
- Making proper use of workplace equipment including the wearing of issued PPE
- Complying with training and Safe Working Procedures where applicable
- Not arriving for work under the influence of drugs or alcohol
MODERN SLAVERY & HUMAN TRAFFICKING STATEMENT – MARCH 2025
Globetrotters recognises its responsibility to take a robust approach to slavery and human trafficking. All employees are expected to report concerns and management should act upon them.
Organisational Structure and Supply Chains
Business Activities: Globetrotters is the United Kingdom’s leading independent freight forwarding organisation, offering complete logistics, storage and supply chain management solutions. The company operates across multiple branches in the UK and internationally.
Supply Chain: Globetrotters works with carefully selected independent partners based on long-term strategic relationships. These activities involve facilitating the movement of goods globally.
Responsibility
- Zero tolerance to slavery and human trafficking across all operations
- All Directors and Senior Managers are responsible for compliance
Relevant Policies and Processes
- Use of reputable employment agencies and verification of their practices
- Fully auditable HR and payroll systems
- Investigation and remedial action for any reported modern slavery concerns
- Communication of anti-slavery commitments in contracts and working manuals
Our Employees
- Commitment to fair salary and working conditions
- Safe and secure workplace
- Zero tolerance for discrimination
- Opposition to slavery and human trafficking
- Respect for employee rights including union membership
Awareness Raising Programme
Awareness is raised through internal communications such as emails, posters, and intranet updates.
- Understanding the Modern Slavery Act 2015
- How employees can report concerns
- Available external support such as helplines
Board Director Approval
This statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and applies to all Globetrotters Group companies. It is reviewed and updated annually.
SUSTAINABILITY STATEMENT
Globetrotters is committed to building a strong sustainable business. The three main pillars of this statement are environmental care, social well-being, and economic growth, all of which hold equal importance within our business processes.
Globetrotters commits to:
- Reducing its carbon footprint
- Reducing energy and water consumption and increasing waste diversion
- Increasing usage of renewable energy and environmentally friendly products and services
- Providing training and communications to staff so they understand their duty of care towards the environment
- Being an equal opportunities employer that promotes inclusion for all staff
- Providing a healthy, safe and secure workplace
- Investing in innovative solutions to reduce CO2 emissions
- Supporting local charities across the UK
The Board of Directors are accountable for ensuring that sustainability objectives and initiatives align with the strategic direction of the Group.
Every employee is provided with tools and information to act responsibly towards sustainability. These principles help create a positive impact on the environment, social well-being, and economic growth.
Initiatives are reviewed regularly in line with strategy, competitive environment, and stakeholder requirements. As part of the supply chain, Globetrotters supports customers in achieving their sustainability goals.
Authority to implement sustainability initiatives is distributed across the organisation to ensure effective day-to-day operations.
GLOBETROTTERS HOLDINGS PLC – UK TAX STRATEGY 2024
Introduction
In accordance with the requirements of Paragraph 16(2), Schedule 19, Finance Act 2016, Davies Turner Holdings Plc and its UK subsidiaries (“the Group”) presents its UK Tax Strategy for the year ended 31 March 2024. This UK Tax Strategy applies to all UK taxes applicable to the Group and has been approved by The Board of Directors of Globetrotters Holdings plc. The UK Tax Strategy will be reviewed regularly and will be approved annually by The Board of Directors.
Tax Governance and Risk Management
The Group is committed to being a responsible taxpayer and proactively manages tax and other risks.
Recognition and effective management of tax and other risks are important elements of business
activities at all levels within the Group. Policies, procedures and controls are implemented and
assessed through a central risk and controls matrix. These are overseen by the Group Finance
Director and are monitored and reviewed within the Group’s Finance Department. External tax
advisors are on hand to provide tax advice and confirmation where required, for example when new
legislation is introduced or in areas of uncertainty, and the Group will seek to consult with their
external tax advisors to minimise the risk of non-compliance. The Group’s external tax advisors are
independent of the Group’s auditors.
Day to day management of the Group’s tax affairs is delegated to a team of appropriately qualified
and experienced in-house accountants within the Finance Department. The Group’s Finance
Department is led by the Group Finance Director (the Senior Accounting Officer) who is supported by
the Head of Group Accounts and other professionally qualified managers. All members of the
Finance Department are responsible for complying with the principles and the strategy outlined in this
document. We are committed to supporting the professional development of all personnel, and to
providing them with training and resources required for the performance of their roles.
Attitude towards tax planning and level of tax risk
The Group’s policy is to not engage in tax planning arrangements that are not underpinned by a commercial activity or inconsistent with the evident intention of relevant legislation. When entering into commercial transactions, the Group will seek to make use of available tax incentives, reliefs, and exemptions offered by government to encourage growth and investment in order to enhance the value delivered to shareholders. The Group seeks to comply fully with its regulatory obligations and strives to ensure its tax arrangements are consistent with a low tax risk approach to conducting its business. Where the tax treatment of any particular material transaction is uncertain, external tax advice will be sought before proceeding with the transaction.
The approach towards dealings with HMRC
The Group is committed to the principles of openness and transparency in its approach to dealings with HMRC. These values contribute to an open and honest relationship with HMRC, making fair, accurate and timely disclosures in returns and correspondence, and dealing with queries and information requests in a timely manner. The Group is committed to being proactive in its communications with HMRC.
DATA PROTECTION POLICY
This Policy applies to all active and trading companies in the Globetrotters Group of Companies, which are: Globetrotters Holdings plc
Globetrotters plc
Globetrotters & Co Limited
Globetrotters Air Cargo Limited
Globetrotters Ireland Limited
These companies are collectively referred to in this Policy as ‘Globetrotters’.
1. Context and Overview
1.1 Introduction
Globetrotters needs to gather and use certain information about individuals. These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
This Policy describes how this personal data must be collected, handled and stored to meet the Globetrotters’s data protection standards – and to comply with the law.
1.1.1 Why this Policy exists
This Data Protection Policy ensures Globetrotters:
Complies with data protection law and follows good practice
Protects the rights of staff, customers and partners
Is open about how it stores and processes individuals’ data
Protects itself from the risks of a data breach
1.2 Data Protection Law
The General Data Protection Regulations and related Data Protection legislation describe how organisations – including Globetrotters – must collect, handle and store personal information.
These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.
The Data Protection legislation is underpinned by eight important principles which state that personal data must:
1. Be processed fairly and lawfully
2. Be obtained only for specific, lawful purposes
3. Be adequate, relevant and not excessive
4. Be accurate and kept up to date
5. Not be held for any longer than necessary
6. Processed in accordance with the rights of data subjects
7. Be protected in appropriate ways
8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection
2. People, Risks and Responsibilities
2.1 Policy Scope
This Policy applies to:
The head office of Globetrotters
All hubs, branches, departments and teams of Globetrotters
All staff of Globetrotters
All contractors, suppliers and other people working on behalf of Globetrotters
It applies to all data that Globetrotters holds relating to identifiable individuals, even if that information technically
falls outside of the Data Protection legislation. This can include:
Names of individuals
Postal addresses
Email addresses
Telephone numbers
…plus any other information relating to individuals
2.2 Data Protection Risks
This Policy helps to protect Globetrotters from some very real data security risks, including:
Breaches of confidentiality; for instance, information being given out inappropriately
Failing to offer choice; for instance, all individuals should be free to choose how Globetrotters uses data relating to them
Reputational damage; for instance, Globetrotters could suffer if hackers successfully gained access to sensitive data
2.3 Responsibilities
Everyone who works for or with Globetrotters has some responsibility for ensuring data is collected, stored and handled appropriately.
Each hub, branch, department or team that handles personal data must ensure that it is handled and processed in line with this Policy and data protection principles.
However, these people have key areas of responsibility:
The board of directors of each active and trading company in the Globetrotters Group of Companies is ultimately responsible for ensuring that Globetrotters meets its legal obligations
The Head of Legal and Company Secretary is responsible for:
o Keeping the board updated about data protection responsibilities, risks and issues
o Reviewing all data protection procedures and related policies
o Arranging data protection training and advice for the people covered by this Policy
o Handling data protection questions from staff and anyone else covered by this Policy
o Dealing with requests from individuals to see the data Globetrotters holds about them (also called ‘subject access requests’)
o Checking and approving any contracts or agreements with third parties that may handle the Globetrotters’s sensitive data
o Addressing any data protection queries from journalists or media outlets like newspapers The IT Managers are responsible for:
o Ensuring all IT systems, services and equipment used for storing data meet acceptable security standards
o Performing regular checks and scans to ensure security hardware and software is functioning properly
o Evaluating any third-party services Globetrotters is considering using to store or process data; for instance, cloud computing services
The Marketing Managers are responsible for:
o Approving any data protection statements attached to communications such as emails and letters
o Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles
3. General Staff Guidelines
The only people able to access data covered by this Policy should be those who need it for their work
Data should not be shared informally; when access to confidential information is required, employees can request it from their line managers
Globetrotters will provide training to all relevant employees to help them understand their responsibilities when handling data
Employees should keep all data secure, by taking sensible precautions and following the guidelines below In particular, strong passwords must be used and they should never be shared
Personal data should not be disclosed to unauthorised people, either within Globetrotters or externally Data should be regularly reviewed and updated if it is found to be out of date; if no longer required, it should be deleted and disposed of
Employees should request help from their line manager, the Head of Legal and Company Secretary or the Group HR Advisor if they are unsure about any aspect of data protection
4. Data Storage
These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager, your line manager, the Head of Legal and Company Secretary or the Group HR Advisor. When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it. These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:
When not required, the paper or files should be kept in a locked drawer or filing cabinet
Employees should make sure paper and printouts are not left where unauthorised people could see them, for example on a printer or hot desk
Data printouts should be shredded and disposed of securely when no longer required When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:
Data should be protected by strong passwords that are changed regularly and never shared between employees
If data is stored on removable media (like a CD, DVD, memory stick or tape), these should be kept locked away securely when not being used
Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services
Servers containing personal data should be sited in a secure location, away from general office space
Data should be backed up frequently; those backups should be tested regularly, in line with the Davies Turner’s standard backup procedures
Data should never be saved directly to laptops or other mobile devices such as tablets or smart phones
All servers and computers containing data should be protected by approved security software and a firewall
5. Data Use
Personal data is of no value to Globetrotters unless the business can make use of it i.e. the business must have a reason for obtaining and keeping it. However, it is when personal data is accessed and used that it can be at the
greatest risk of loss, corruption or theft:
When working with personal data, employees should ensure the screens of their computers are always locked when left unattended
Personal data should not be shared informally; in particular, it should never be sent by email, as this form of communication is not secure
Data must be encrypted before being transferred electronically
Personal data should never be transferred outside of the European Economic Area
Employees should not save copies of personal data to their own computers; always access and update the central copy of any data
Notwithstanding the above, personal data may be processed to comply with a law e.g. relating to a customs entry or clearance and to perform an agreed contract or service for a customer.
6. Data Accuracy
The law requires Globetrotters to take reasonable steps to ensure data is kept accurate and up to date. It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate
and up to date as possible. Data will be held in as few places as necessary; staff should not create any unnecessary additional data sets Staff should take every opportunity to ensure data is updated; for instance, by confirming a customer’s details when they call Globetrotters will make it easy for data subjects to update the information it holds about them Data should be updated as inaccuracies are discovered; for instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database It is the Marketing Managers responsibility to ensure marketing databases are checked regularly against suppression files
7. Subject Access Request
All individuals who are the subject of personal data held by Globetrotters are entitled to:
Ask what information the Globetrotters holds about them and why
Ask how to gain access to it
Be informed how to keep it up to date
Be informed how Globetrotters is meeting its data protection obligations
If an individual contacts Globetrotters requesting this information, this is called a subject access request. Subject access requests from individuals should be made by email, addressed to the Head of Legal and Company Secretary or Group HR Advisor of Globetrotters at info@daviesturner.co.uk.
Globetrotters will always verify the identity of anyone making a subject access request before handing over any information.
8. Disclosing Data for Other Reasons
In certain circumstances, the Data Protection legislation allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, Globetrotters will disclose requested data. However, Globetrotters will ensure the request is legitimate, seeking assistance from the board and from Globetrotters’s legal advisers where necessary.
9. Providing Information
Globetrotters aims to ensure that individuals are aware that their data is being processed, and that they understand: How the data is being used How to exercise their rights To these ends, Globetrotters has Privacy Notices, setting out how data relating to individuals is used by Davies Turner.
10. Related Globetrotters Policy Documentation
Privacy Notices, relating to
o Recruitment
o Employees
o Website users
o Customers
IT Policy
Records Management Policy
DATA PROTECTION PRIVACY NOTICE – CUSTOMERS
1. Introduction
This Notice (Privacy Notice) applies to information held about you and individuals connected to your business by members of the Globetrotters Group of Companies as data controllers, as described below. It explains what information we collect about you and individuals who are connected to your business including, in turn, your customers, how we’ll use that information, who we’ll share it with, the circumstances when we’ll share it, and what steps we’ll take to make sure it stays private and secure. It continues to apply even if your agreement for services with us ends. It should also be read alongside our standard terms and conditions i.e. the then current British International Freight Association Standard Terms and Conditions. Wherever we’ve said ‘you’ or ‘your’, this means you, any authorised person in your business who we have dealings with in relation to your account and other related people (including authorised signatories). Parts of this Notice relate only to individuals, and we have highlighted this where relevant. This includes individuals whose business does not have a separate legal identity (e.g. sole traders and partners in a general partnership, but excluding limited companies and other forms of corporate entity), and individuals connected to your business. An individual connected to your business could be any guarantor, a director, officer or employee, partners or members of a partnership, any substantial owner, controlling person, or representative (e.g. authorised signatories), agent or nominee, or any other persons or entities with whom you have a relationship that’s relevant to your relationship with us, for example, a customer of yours. You must ensure that any relevant individuals are made aware of this Notice and the individual rights and information it sets out, prior to providing their information to us or our obtaining their information from another source. If you, or anyone else on your behalf, has provided or provides information on an individual connected to your business to us, you or they must first ensure that you or they have the authority to do so. When we say ‘we’, we mean the Globetrotters Group of Companies which act as a data controller in respect of your personal data.
2. What information we collect relating to you and individuals connected to your business
We’ll only collect your information and information relating to individuals connected to your business, in line with relevant regulations and law. We may collect it from a range of sources and it may relate to any of our services. We may also collect information about you and individuals connected to your business when you or they interact with us, e.g. visit our website, call us or visit one of our branches, or ask about any of our services. Some of this information will come directly from you and individuals connected to your business, e.g. when providing information to open an account or to perform our contract with you. We might also get some of it from publicly available sources. The information we collect may include:
2.1 Information relating to you and individuals connected to your business that you provide to us, or which others provided to us on your behalf e.g.:
- Where you’re an individual, personal details (e.g. name); we’ll also collect this information about individuals connected to your business
- Contact details (e.g. address, email address, position in company, landline and mobile numbers)
- Market research (e.g. information and opinions expressed when participating in market research)
- User login and subscription data (e.g. login credentials)
- Other information about you and individuals connected to your business that you’ve provided to us by filling in forms or by communicating with us, whether face-to-face, by phone, email, online, or otherwise
2.2 Information we collect or generate about you and individuals connected to your business, e.g.:
- Information about your relationship with us, and the individuals connected to your business and your and their ways of interacting with us
- Marketing and sales information (e.g. details of the services you receive and your preferences)
- Cookies and similar technologies we use to recognise you and individuals connected to your business, remember preferences and tailor the content we provide
- Risk rating information (e.g. credit risk rating)
- Records of correspondence and other communications between you and your representatives and us, including email, instant messages and social media communications
2.2 Information we collect from other sources relating to you and individuals connected to your business, e.g.:
- Information you’ve asked us to collect for you
- Information from third parties
3. How we’ll use your information and information relating to individuals connected to your business
We’ll only use information on you and individuals connected to your business where we have consent or we have another lawful reason for using it. These reasons include where we need to:
- Pursue our legitimate interests
- Process the information to carry out an agreement we have with you
- Process the information to comply with a legal obligation
The reasons we use your information and information relating to individuals connected to your business include:
• Delivering our services
• Carrying out your instructions
• Managing our relationship with you, including (unless you tell us otherwise) telling you about services
we think may be relevant for you
• Understanding how you use our services
• Undertaking risk management
• Undertaking service improvement
• Undertaking data analytics to better understand your circumstances and preferences so we can make
sure we can provide you with the best advice and offer you a tailored service
• Protecting our legal rights and complying with our legal obligations
We may record details of your interactions (and the interactions of the individuals connected to your business) with us. We may record and keep track of conversations with us including phone calls, face-to-face meetings, letters, emails, video chats and any other kinds of communication. We may use these to check your instructions to us, assess, analyse and improve our service, train our people, manage risk or to prevent and detect crimes. We may also capture additional information about these interactions (e.g. telephone numbers that we are called from and information about devices or software that are used). We use closed circuit television (CCTV) in and around our sites and these may collect photos videos or voice recordings of you and the individuals connected to your business.
3.2 Compliance with laws and regulatory compliance obligations
We’ll use your information and information relating to individuals connected to your business to meet our compliance obligations. We’ll only do this on the basis that it’s needed to comply with a legal obligation or it’s
in our legitimate interests and that of others.
3.3 Marketing and market research
We may use your information and information relating to individuals connected to your business to provide information about Globetrotters services. We may send marketing messages by post, email, telephone, text or secure messages. If you or individuals connected to your business wish to change how marketing messages are sent or wish to stop receiving these, please contact us. We may use your information and information relating to individuals connected to your business for market research. Market research agencies acting on our behalf may get in touch with you or individuals connected to your business by post, telephone, email or other methods of communication to invite you or them to take part in research. We won’t invite you or individuals connected to your business to take part in research using a communication method if you (or they) have asked us not to get in touch that way.
4. Who we might share information with
We may share your information and information relating to individuals connected to your business with others where lawful to do so including where we or they:
• Need to in order to provide you with services you’ve requested
• Have a public or legal duty to do so
• Need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• Have a legitimate business reason for doing
• Have asked you or the individuals connected to your business for your permission to share it, and you (or they) have agreed
We may share your information and information relating to individuals connected to your business for these purposes with others, including:
• Other Davis Turner Group Companies and any sub-contractors, agents or service providers who work for us or provide services to us or other Globetrotters Group Companies (including their employees, sub-contractors, service providers, directors and officers)
• Law enforcement, government, courts, dispute resolution bodies, auditors
• Other parties involved in any disputes, including disputed transactions
• Anybody else that we’ve been instructed to share your information with by you
• Insurers and their underwriters so they can provide you with a quote or cover
5. How long we’ll keep information
We’ll keep information in line with our Records Management Policy. For example, we’ll normally keep your details for a period of six full years from the end of our relationship with you. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as managing your account and dealing with any disputes or concerns that may arise. We may need to retain information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes (e.g. to help us respond to queries or complaints). If we don’t need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.
Where you receive products and services from third parties (e.g. insurance) who Globetrotters has introduced you to, those third parties may keep your information, and information relating to individuals connected to your business, in line with additional terms and conditions that apply to their product and services.
6. Rights of individuals
Individuals have a number of rights in relation to the information that we hold about them. These rights include:
• The right to access information we hold about them and to obtain information about how we process it
• In some circumstances, the right to withdraw their consent to our processing of their information, which they can do at any time; we may continue to process their information if we have another legitimate reason for doing so
• In some circumstances, the right to receive certain information they have provided to us in an electronic format and/or request that we transmit it to a third party
• The right to request that we rectify their information if it’s inaccurate or incomplete
• In some circumstances, the right to request that we erase their information; we may continue to retain their information if we’re entitled or required to retain it
• The right to object to, and to request that we restrict, our processing of their information in some circumstances; again, there may be situations where individuals object to, or ask us to restrict, our
processing of their information but we’re entitled to continue processing their information and/or to refuse that request
Individuals (including individuals connected to your business) can exercise their rights by contacting us. Individuals also have a right to complain to the UK Information Commissioner’s Office by visiting www.ico.org.uk.
7. Credit reference checks
We may perform credit and identity checks on you (and certain individuals connected to your business) with one or more credit reference agencies (CRAs). We may also make periodic searches at CRAs to manage your account with us.
To do this, we’ll supply your information (and information of certain individuals connected to your business) to CRAs and they’ll give us information about you and them. This will include information from your credit application and about your financial situation, payment data and financial history (and the financial situation and history of the relevant individuals connected your business). CRAs will supply us with both public and shared credit information, financial situation and historic information. CRAs will also share your data with other organisations for the purpose of credit risk insurance. For more information see Credit Reference Agency Information Notice (CRAIN) | Experian.
We may use this information to:
• Assess if we can offer you credit
• Verify the accuracy of the data you’ve provided to us
• Prevent criminal activity
• Manage your account with us
• Recover debts
We’ll continue to exchange information about you (and individuals connected to your business) with CRAs while you have a relationship with us.
8. What we need from you
You’re responsible for making sure the information you give us, information which is provided by individuals connected to your business, or information which is otherwise provided on your behalf is accurate and up to date, and you must tell us if anything changes as soon as possible.
9. How we keep information secure
We use a range of measures to keep information safe and secure which may include encryption, password protection and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information. 10. More details about your information and information relating to individuals
connected to your business
You and individuals connected to your business can obtain further information on anything we’ve said in this Privacy Notice or contact us by writing to: The Head of Legal and Company Secretary, West Midlands Freight Terminal, Station Road, Coleshill B46 1DT or at info@daviesturner.co.uk.